Return & Exchange

Returns, Exchanges & Refunds

Every Lumisca piece is made to order — cut, stitched, and finished for you after your order is placed. Because a garment begins its life only when you order it, we ask you to choose with care. That said, your peace of mind matters as much as the cloth: you may return or exchange an eligible piece within 14 days of delivery, and your statutory rights are always honoured in full.

Your 14-day return window

You may request a return or exchange within 14 days of receiving your order. To be accepted, the piece must be unworn, unwashed, and unaltered, with all original tags attached and in its original packaging. Once we have confirmed your request, you will have a further 14 days to send the item back to us.

Customers in the United Kingdom and European Union have a statutory right to cancel within 14 days of delivery under applicable consumer law. This policy meets or exceeds those rights, and nothing here limits them.

Exchanges

Prefer a different size or colour? Request an exchange within the same 14-day window and we will reserve your new piece where stock or production allows. As each garment is made to order, an exchange may take a little longer to reach you — we will always tell you the timeline before we begin.

Faulty or incorrect items

If your piece arrives with a genuine manufacturing defect, or the item delivered does not match your order confirmation, we will make it right in full — a replacement made for you, or a complete refund including original and return shipping. Please write to us within 48 hours of delivery with your order number and clear photographs of the item and its packaging so we can resolve it quickly. Every case is reviewed personally by our team.

How to start a return or exchange

Write to admin@lumisca.co with your order number and reason within 14 days of delivery. We will reply within two business days with return authorisation and the return address. Please keep the original packaging, tags, and invoice until your case is closed. Items sent back without prior confirmation cannot be processed.

Return shipping

For change-of-mind returns and exchanges, the cost of return shipping is the customer's responsibility, and we recommend a tracked service — we cannot be responsible for parcels lost on their way back to us. Where the fault is ours (a defect or an incorrect item), we cover return shipping in full.

Refunds

Once your returned piece reaches us and passes a brief quality check, we issue your refund to the original payment method within 5–10 business days; your bank or card provider may take a little longer to display it. Original shipping charges are refunded only where the fault is ours.

Duties, taxes & international orders

For orders shipped outside the country of dispatch, any import duties or taxes are set by your local customs authority and are non-refundable, except where a return is due to our error. No refund can be issued where an incorrect or incomplete address was provided, delivery was refused, or import duties were left unpaid — any costs arising from these remain the customer's responsibility.

A note on fit

A piece made for you deserves to fit like it. If you are unsure between sizes, write to admin@lumisca.co before you order — we will size you personally against the garment's measurements.

This policy may be updated from time to time. It does not affect your statutory rights as a consumer. In the event of any conflict, our Terms & Conditions prevail.